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Frequently Asked Questions
 
Question
Are the oil paintings made by a computer or are they hand made?
Answer

The oil paintings on this website are entirely hand made. They are not machine generated. Individual artists make these paintings. Brush stroke by brush stroke these artists duplicate masterpieces that belong in some of the world greatest museums.

Question
How do I place an order?
Answer

Register an account firstly, Just choose the painting you want to buy from the category and click it , then click the button ?frame style and painting size? choose the size and the frame you want to get, check the total price, and click the button?buy painting framed?, then continue finish it according to the instruction.

Question
Can I order a painting only without frame?
Answer

Yes, you can. You can checkout without choose the frame. And the paintings will be mounted in the uniform frame, please click the link to see the picture

Question
Why your price is so low?
Answer

Our products are of the best quality at the reasonable price. We ship directly from the factory so that it is much lower than those paintings sold by intermediaries.

Question
Should I pay the extra shipping and taxes?
Answer

No. Shipping fee and taxes have already included in the price listed.

Question
How to pay it?
Answer

We accept payment through PayPal, credit card, Western union and Money gram.

Question
As I am a Umart customer, will I receive a 20% discount?
Answer

Yes, you will. Pls place the order and send the order number or your account name to us before the payment firstly. We will adjust the price and send a confirmation email immediately. After that you can arrange the payment and waiting for the package delivered.

Question
What is the size about set painting?
Answer

he size for set painting as following:
2 sets:20"(H)x20"(W),  
3 sets:30"(H)x12"(W)

Other specific set paintings, such as 5 or 7 sets are available. You can also tell us the size you want. Please feel free to contact the customer service ( service@uart.com.au ) for detailed information if necessary. We will reply you in the firstly time.

Question
What is be made of the frame?
Answer

(1)All frames are made of 100% wood.
(2)Polished with 2 procedures by special painting , then covered by flashing gold foil.
(3)Archaized line and Modern line are the two options for frame chosen.
(4)Modern style frames go with metal line features with their lines varied from broad brimmed and thin brimmed which could also be applied to classic paintings.
(5)All accessories needed were prepared with an extra set as backup which enabled directly suspending.

Question
If I order a painting with a frame would I get the painting framed and ready to hang on my wall?
Answer

Yes. When you order both a frame and a painting we stretch your painting on stretcher bars. All accessories needed are prepared with an extra set as backup which enabled directly suspending.

Question
Do the oil paintings look exactly like the picture on this site?
Answer

The pictures on this website are of the paintings that we own. However, you must take into account that the view of your computer screen can cause a slight distortion of the colors.

Also the oil paintings on uart.com.au are 100% hand made and therefore some variation is always a possibility. Anyway, most of the feedback reflected the paintings they received were more beautiful than expectation.

Question
Does your company create custom paintings (specifically oil paintings) from photographs?
Answer

YES. We do custom portrait and oil paintings.Please refer to the category "Custom Portrait" on the homepage. We have the skilled artists with 10-20 years full time working experience to reproduce the family photo or others. But it will take 8-10 days to create it, plus the 6-8 days delivery; it is about 14-18 days.

People Portrait
Pet & Animal or Pet with People Portrait
Landscape Still Life-Home & Building Portrait?br> Portrait Motorcycle, Vehicle Or Boat
Question
How to order oil painting portrait?
Answer

Step 1

Send the pictures to service@uart.com.au.
Figures and the background are accepted in different pictures.

Step 2

Please make the order after the confirmation email from our customer service and please arrange the payment.

Step 3

Our artists start to hand paint the portrait once upon the receipt of the payment.

Step 4

Check the tracking number and sign for the delivered package at your door.

 

 


Question
How do you ship paintings?
Answer

We arrange the shipment by EMS, 5-6 days delivered to door, tracking number provided. You can track the process on www.ems.com.cn/english-main.jsp.

Question
How long will it take to ship the order?
Answer

Shipping your order within 10-15 days , or less.
7-8 days to finish the painting once upon the receipt of the payment as all of our oil paintings are hand made specifically for each order.
And another 5-6 days?is taken to deliver to door.


Question
Can you ship internationally?
Answer

Yes, we can. Pls contact us to check the shipping price if it is not to Australia, USA, Canada, UK. Thanks.

 

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